Frequently Asked Questions
Everything you need to know about our pure Jojoba skincare and your shopping experience.
What makes Jojoba different from other facial oils?
Jojoba is not actually an oil, but a liquid wax ester that mimics the natural sebum found in human skin. This allows it to penetrate deeper and hydrate more effectively without clogging pores.
Are your products suitable for sensitive or acne-prone skin?
Yes, our Jojoba is hypoallergenic and non-comedogenic. Because it shares the same molecular structure as your skin's natural oils, it helps balance oil production and soothe irritation.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $50 within the continental United States.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.
Is The Jojoba Company cruelty-free and vegan?
Absolutely. We are committed to ethical beauty; all of our products are 100% vegan, cruelty-free, and sustainably sourced from our own Jojoba farms.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.